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Service
CUSTOMER SERVICE CENTRES
Litron Lasers - United Kingdom & ROW
Tel: +44(0)1788 574444
Fax: +44(0)1788 574888
email: service@litron.co.uk
Litron Lasers - North America
Contact: Allan Tomaselli
Tel: (401) 487 8641
email: atls@verizon.net
Litron Lasers - China
Shanghai - Northern China
Shenzhen - Southern China
Tel: +86 21 62562268
email: PRCService@litronlasers.com
SERVICE / REPAIR / WARRANTY
Litron Lasers Ltd. RMA (Return to Manufacturer Authorisation) Policy
Please read the RMA Policy and follow the instructions set out below.
To obtain an RMA number, please fill out and submit the online RMA form.
If for any reasons you have problems doing this please contact Litron
Lasers directly.
Do not send products of any kind to Litron Lasers Ltd if they do not have an
authorised RMA number displayed on the package.
Goods received without an RMA number will be refused by the receiving
department and may be returned at your expense.
When you receive your RMA number, please follow the RMA shipping instructions
completely as detailed below.
All instructions relating to the return of your item are detailed below.
Litron Lasers Ltd. offer a Return to Litron Warranty. It is our policy to receive
the defective part at Litron for assessment prior to any replacement part being
sent.
In emergency situations, and on a discretionary basis, we may ship a
replacement part prior to receiving the defective part. Any emergency shipment
requires a company purchase order for the value of the replacement part prior to
shipment. Failure to receive the defective part within thirty (30) days of shipment
of the replacement part will result in Litron Lasers invoicing against the purchase
order for the full list price of the part shipped plus shipping costs. Emergencies
are handled on an individual basis and require interaction with a Litron Laser’s
technical support representative.
If your system is no longer covered by a warranty or any part of the warranty has
expired, you will need to supply a purchase order to cover the initial assessment
of the system. You will be advised of the assessment cost and the warranty
status of the system after your submission of the online RMA form. We must have
the Purchase Order for the inspection of the system BEFORE we commence any
assessment.
If your system is within warranty then any valid repairs will be carried out at no
cost to you. We will inspect the laser and if in our opinion the warranty has been
invalidated in any way, will inform you of this immediately and of any associated
repair costs. Should chargeable repair work be required, we will not commence
any work in the absence of a corresponding purchase order. Should you choose
not to have the repair work carried out we reserve the right to charge an
inspection fee for the initial assessment payable prior to the return shipment of
the laser.
If you choose to have the system repaired pursuant to any quotation we will
require an updated purchase order to reflect the quoted cost of repair prior to
commencing any repair work.
RMA Repair Warranty
All items repaired by Litron Lasers Ltd are warranted for a period of 90 days. This
period applies only to the repaired item whether the system was under warranty
or not. Systems repaired under warranty keep the original warranty period or 90
days, which ever is longer.
Shipping Policy
IN ALL CASES Customers must obtain an RMA number by submitting an online
RMA form to Litron.
All systems shipped to Litron Lasers Ltd must be freight prepaid with the RMA
number clearly indicated on the shipping label and on the waybill. Shipments
which arrive without an RMA number will be refused and returned to the
Customer at Customer's expense.
Proper packaging must be used on all return shipments. The Customer is liable
for any damage incurred in transit and will be charged if new shipping materials
are required for the return shipment.
Domestic/EU Shipments procedure:
1. Obtain a valid RMA number. To obtain a valid RMA number you must accept
the terms and conditions by ticking the applicable box on the online RMA form
page.
2. Return the item to Litron freight prepaid.
3. For warranty repairs Litron will return the item to the Customer freight
prepaid.
4. For non-warranty repairs Litron will either return the item prepaid and add the
shipping costs to the invoice or inform the customer that the item is ready such
that they can arrange their own collection. Preference needs to be specified on
the PO for repair.
International Shipments procedure:
1. Obtain a valid RMA number. To obtain a valid RMA number you must accept
the terms and conditions by ticking the applicable box on the online RMA form
page..
2. Return the item to Litron freight prepaid.
3. For warranty repairs Litron will return the item to the Customer freight
prepaid.
4. For non-warranty repairs Litron will either return the item prepaid and add the
shipping costs to the invoice or inform the customer that the item is ready such
that they can arrange their own collection. Preference needs to be specified on
the PO for repair.
6. In ALL cases the customer is responsible for duty fees incurred on all received
shipments.
7. On ALL international returns for both warranty and non-warranty items the
Customer is responsible for any duties, brokers fees or freight charges deemed
chargeable to Litron Lasers Ltd.
8. All invoices for international returns must contain the statement:
"British returned goods. Goods of UK origin being returned for repair."
Failure to include this statement will incur non-refundable customs duties, which
will be invoiced payable prior to the return of the system.
All customs charges incurred by Litron on in-bound warranty or nonwarranty
shipments will be added to the repair charges or invoiced separately for payment
prior to the shipment of the shipment.
RMA SHIPPING INSTRUCTIONS
RMA Return Instructions
PACKAGING
Make sure the product is securely and safely packaged in its original packaging or
in similar suitable packaging. It is the customers responsibility to ensure that the
system is safely and suitable packaged. Systems damaged due to inadequate
packaging are not covered by warranty.
Include the following:
Packing List
A copy of the RMA form and any other relevant information
PO for the inspection fee as advised.
Clear identification of sender and RMA number.
INSURANCE
Make sure you have adequate insurance on the product to cover its value before
shipping.
LABELLING THE BOX
Make sure that the RMA number is plainly visible on the outside of the package
you are sending. Any packages without RMA numbers visible on the outside of
the package may be refused.
Please use the following address for shipping RMA items to Litron.
Litron Lasers Ltd RMA number ________________
8 Consul Road Rugby
Warwickshire CV21 1PB
England
Non EU customers MUST include the required statement:
"British Returned Goods. Goods of UK origin being returned for repair."
By submitting an RMA request form you are deemed to have read and accepted these terms and conditions.
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MORE INFORMATION
Litron RMA
Request Form.
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